4 Essential customer service skills you need to have
How would you rate your customer service skills? In the United States, there is a saying from childhood about what happens when one assumes. It goes something like this: “If you assume, you make an a** out of you and me (ass-u-me).” I’m reminded of this every time a server at a restaurant assumes my […]
5 Essential traits of an inclusive work culture
What is an inclusive workplace culture and why does it matter? An inclusive workplace is basically one in which everyone feels a sense of belonging. The word “inclusion” is frequently used with the word “diversity.” But what is the distinction between diversity and inclusion? According to Workable.com, diversity in the workplace defines the difference in personal, […]
Accountability – A Personal Choice
Accountability, the most sought after and possibly least understood quality of any team or organization. It’s often associated with blame. I mean, think about it. How many times have you said or heard who’s accountable? Now, here’s the interesting thing. Accountability cannot be trained, and it cannot be mandated. It’s a personal choice about how […]
Courage to be authentic
I’ve been known as someone who will often say what he thinks people want him to say or I will often say what I think will please people. Hey, I’m a people pleaser. I’ve not always been the best at being my true authentic self and often not voiced what I truly think and feel […]
Delegation: An underutilized form of development
Delegation is the act of entrusting a task or responsibility to someone else. It is a powerful tool that can be used to develop others, free up time, and achieve better results. However, many leaders avoid delegation because they are afraid of losing control, or they don’t trust others to do the job right. As […]
Employee performance improvement techniques
I’ve been reading a lot lately about techniques that help improve employee performance. As leaders why is it important for us to remain focused on techniques that help improve employee performance? Well, first of all, we know optimal employee performance can increase productivity but what are some of the other reasons; well to improve customer […]
Make Better Decisions through Collaboration
Why Collaborative Decision-Making Is Effective Whether it’s calculating your department’s budget, delegating tasks, or implementing a new strategy, decision-making is a crucial component of a leader’s role. The choices you make affect the organization’s growth and success. There’s a lot at stake. Decision-making isn’t a magical process; there’s a definite structure and science involved. It’s […]
Nurturing Emotional Well-being in the Workplace: Combating Toxic Positivity
“Be happy!” “Don’t worry about it. It will all work out.” “Everything happens for a reason.” In today’s fast-paced and demanding work environments, fostering a positive atmosphere is important. When we are feeling down, it is natural to want to hear encouraging words. However, dismissing negative emotions in favor of a positive façade can be […]
