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4 Essential customer service skills you need to have
How would you rate your customer service skills? In the United States, there is a saying from childhood about what happens when one assumes. It goes something like this: “If
5 Essential traits of an inclusive work culture
What is an inclusive workplace culture and why does it matter? An inclusive workplace is basically one in which everyone feels a sense of belonging. The word “inclusion” is frequently
Accountability – A Personal Choice
Accountability, the most sought after and possibly least understood quality of any team or organization. It’s often associated with blame. I mean, think about it. How many times have you
Courage to be authentic
I’ve been known as someone who will often say what he thinks people want him to say or I will often say what I think will please people. Hey, I’m
Delegation: An underutilized form of development
Delegation is the act of entrusting a task or responsibility to someone else. It is a powerful tool that can be used to develop others, free up time, and achieve
Employee performance improvement techniques
I’ve been reading a lot lately about techniques that help improve employee performance. As leaders why is it important for us to remain focused on techniques that help improve employee
